UNIQLO: website remains key channel for customer. Acquisition Despite the growth of its mobile app, the brand’s primary audience in Europe and the US continues to engage via the website. In the UK, 77% of the digital audience uses only the website, compared to 81% in Germany and 78% in the US. The share of users interacting exclusively through the app remains relatively small. A comparison with other fashion retailers reveals that UNIQLO’s app lags significantly behind competitors in terms of active user base size. At the same time, website traffic continues to grow rapidly, particularly in Europe and the US.
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